Privacy Policy | iTech Redeem

Privacy Policy.

This Privacy Policy (“Policy”) explains how Insomnia Technologies LLC (“Insomnia,” “we,” “us,” or “our”), located at 30 N GOULD ST STE 37194, SHERIDAN, WY 82801, collects, uses, processes, and discloses personal information (“Personal Information”) from visitors, users, and account holders (collectively, “you” or “your”) who interact with us via our website (hosted through Wix.com), telephone communications (which may be recorded), email, paper submissions, and other authorized electronic or offline methods (including API). This Policy is part of our ongoing commitment to safeguard your privacy while also adhering to applicable legal and regulatory requirements.

By accessing or using any of our services (e.g., gift card redemption, website browsing, phone calls, or other electronic methods), you agree to the terms of this Privacy Policy, as well as our Terms of Use, Terms of Redemption, and any other applicable policies or notices that we may provide.

Initial Remarks

We recognize privacy as a fundamental right and strive to protect your information. However, due to the nature of our business, we collect certain Personal Information to provide effective, compliant, and high-quality services. This Policy describes how, why, and when we collect, store, and use your data.

When We Collect Information

We may collect your Personal Information under circumstances that include, but are not limited to:

Visiting our website
Interacting with our services by phone, email, or electronic methods (including API)
Creating, logging into, or updating an account
Contacting us for support, inquiries, or general communication
Redeeming gift cards or submitting gift card information
Processing payments or payouts (through banks, payment processors, or other financial service providers)
Complying with legal or regulatory requests or audits

We may also collect information indirectly through vendors, partners, or affiliates who are assisting us in processing or verifying your transactions.

Personal Information We Collect

Personal Information we collect is only information you willingly provide us and general Personal Information which is automatically collected by us.

Information collected manually or automatically may include, but is not limited to, the following:

Contact Information: Name, email address, mailing address, phone number, and (if applicable) company name.
Profile Information: Username, password, date of birth, gender, and any other details you provide upon account creation or update.
Correspondence: Feedback, questions, or details you voluntarily provide when communicating with us (via phone, email, website forms, etc.).
Payment Information: Credit or debit card details, bank account information (for corporate or individual accounts), cryptocurrency wallet address (if applicable), or third-party payment solution details (e.g., PayPal).
Transaction Information: Details about the gift cards you redeem or purchase, including any personal message or additional data.
Gift Card Information: Gift card number, PIN, CVC/PIN, expiration date, receipts, and other proof of ownership or authorization.
Usage Information: Information about how you use our services, including content you submit or settings you choose.
Marketing and Preferences: Your preferences regarding promotional emails, newsletters, or other marketing communications.
Other Information: Any data you provide voluntarily that does not fall neatly into the above categories but is handled under this Policy or as otherwise disclosed at collection.
IP Address: Potentially logged when you visit our site or platform, or use our platform or services via electronic means.

Location Data: Approximate geographic location based on IP address or device settings.
Device Information: Browser type, operating system, device type, and other technical details.
VPN Information: If you use a VPN, we may log the VPN server IP or other relevant metadata.
Cookies and Tracking Technologies: Cookies, web beacons, and other tracking mechanisms used by Wix.com or our service providers to analyze web traffic and user behavior.
Call Recordings: We may record phone calls for training, quality assurance, security, and compliance purposes.
Offline Submissions: Information collected through paper forms or physical documents you provide to us, which may be digitized for account management.

All collected information—whether by phone, electronically, or otherwise—may be combined and stored within your account or our internal systems.

How We Use Your Information

We may use your information in a variety of ways. We consistently use collected information for training purposes, data retention purposes, to improve our services, comply with legal obligations, and more. Other ways we use your data may include, but is not limited to, the following:

Operations: To provide, operate, maintain, and improve our services, including gift card redemptions, payment processing, and website functionalities.
Communications: To send service-related updates, confirmations, technical notices, and security alerts, as well as respond to your questions, feedback, or requests.
Personalization: To tailor your experience, remember preferences, and deliver relevant promotional or informational content.
Compliance, Fraud Prevention, and Safety
Legal Obligations: To comply with applicable laws, court orders, subpoenas, or requests from government agencies.
Risk Management: To detect, investigate, and help prevent security incidents, fraudulent transactions, suspicious activity, or other malicious or unlawful conduct.
Enforcement: To enforce our Terms of Use, Terms of Redemption, and any other relevant policies or agreements.
Consent-Based Uses: Where required by law or where we choose to obtain explicit consent for a specific use case (e.g., certain marketing or data-sharing scenarios), we will ask for your consent.

How We Share Your Personal Information

We engage third-party companies (e.g., Wix.com, payment processors, banks, auditors, consultants) to help deliver or improve our services. These providers may process your information on our behalf and under our instructions, subject to confidentiality obligations.

In cases where a gift card redemption involves a third-party payment or payout partner, we may share relevant data to complete the transaction or comply with KYC/AML requirements.

We may disclose your information if we believe it is necessary to comply with applicable laws, regulations, legal processes, or government requests.

We may share or transfer your data in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy event.

We share data with fraud-prevention companies or services to detect and deter unauthorized or illegal activities.

We do not sell your Personal Information to unrelated third parties.

Your Rights

You have the right to update your information as your information changes, however we may keep a copy of your previous information. You may contact us via email at support@insomniaholdings.com with your updated information if you wish to update it.

You may delete your account or request deletion of certain Personal Information, subject to limitations under applicable law, regulatory requirements, or our internal data retention practices that pertain to Anti-Money Laundering ("AML") or Know Your Customer ("KYC") policies.

Choosing Not to Share Information

If you decline to provide Personal Information essential for our services (such as identity verification, payment details, or gift card credentials), we may be unable to fulfill your redemption request or otherwise provide the requested service.

Security

We take reasonable measures to protect your data from unauthorized access, misuse, disclosure, or alteration. Nevertheless, no method of data transmission or storage is 100% secure. You acknowledge and accept the inherent risks of sharing information online, over the phone, or via other methods.

Children’s Privacy

Our services are not intended for minors under the age of eighteen (18) unless parental or legal guardian consent is provided. We do not knowingly collect information from children without appropriate authorization. By using our services, you confirm that you meet the age requirement or have obtained the necessary consent.

Changes to This Privacy Policy

We may update this Policy periodically to reflect changes in our operations, technology, or legal obligations. If we make material changes, we will post the revised version on our website (and may also notify you by email or another method). Your continued use of our services after the updates become effective indicates your acceptance of the revised Policy.

California Privacy Policy Notice

This section applies solely to residents of the State of California and addresses additional rights granted under the California Consumer Privacy Act (“CCPA”) or other California privacy laws.

California residents have the right to request details about the categories or specific pieces of Personal Information we’ve collected over the past 12 months.

You may request that we delete your Personal Information, subject to legal and business exceptions.

You will not be penalized or denied services for exercising your privacy rights. However, we may charge a different rate if that difference is reasonably related to the value of the Personal Information we cannot use. If your exercised privacy rights make you ineligible for our services based on our Anti-Money Laundering ("AML") or Know Your Customer ("KYC") policies then you can resubmit that data to restore your access to our services.

You may send a request to legal@insomniaholdings.com to exercise these rights. We reserve the right to verify your identity before processing any such request.

If you have any questions, concerns, or need additional clarification about this Privacy Policy, or wish to exercise any privacy rights, please contact us at:

Email: legal@insomniaholdings.com

For security reasons, we disable attachments in emails. Please provide all necessary information in plain text. We strive to address all inquiries within a reasonable timeframe.